Question 1

What is a proof?

Accepted Answer

An image file sent to you by the designer that is a digital replica of what your product will look like.

Question 2

What can be customized?

Accepted Answer

With our fully customized suites, every part of your suite can be made to order.

With semi-custom suites, you’ll want to check within each collection regarding what parts are customizable (for example, coloring of fonts, wax seals, envelopes, etc. can be updated, but paintings and sketches cannot).

Question 3

What if I have a different idea in mind for personalization of my product?

Accepted Answer

We are a fine art, mixed media invitation company. If you don't see a font, paper color, envelope shape, or printing style you like, just ask. Odds are, we can do it!

Question 4

Which papers are available?

Accepted Answer

We print on 110# card stock as our minimum offering.  80# card stock is average card stock, so our paper is just a little bit thicker, to give a more luxurious feel, even at the base level. There are lots of paper options we can explore using, depending on your budget: handmade, cotton, felted, leather, metallic, etc. We also offer a wide variety of color options, and guide you to selecting the best option to complement your event pallete.

Question 5

What are my printing options?

Accepted Answer

Our main printing styles are digital, white ink, letterpress, engraving, embossing, 
 and foiling, but if you’d like to explore another style, we have the resources to do that also!

Question 6

Do you design day of pieces?

Accepted Answer

Of course! Let's get really creative on your day of needs with a custom design, or shop our existing semi-custom suites, which all come with curated day-of items.

Question 7

Can I order more later?

Accepted Answer

This is an option but not recommended. Each print run incurs certain setup costs and preparation time, despite the quantity ordered, so this ends up costing significantly more in the end. A small run of invitations will likely cost more per piece than just ordering a few extra to begin with. We highly recommend ordering at least 5-10 extras of every item you order. Be sure to account for wrong addresses (if you’re addressing), last minute guests, and additional keepsakes when deciding on your final quantity.

Question 8

I’m sending my suite out for calligraphy - how do I update my order?

Accepted Answer

If you’re wanting to collaborate with a calligrapher, please let us know on your questionnaire - you’ll want to order blank envelopes. You will also need to fluff your envelope count by typically 15-20%.

Question 9

Will the color of the my stationery match my screen?

Accepted Answer

Because all monitors display color differently, your printed stationery might not match what you see on your own screen. We do not accept returns based on color for this reason. We provide proofs with accurate envelope to ink color representation - if the paper samples and ink match one another on your screen, then your final products should be comparable to one another as well. We design using the Pantone color system, so we select ink colors or CMYK codes that match well with your paper selections, if applicable. Watercolor art is done to the best of our ability, with hand mixing custom colors to complement your suite. If you're concerned, you’re welcome to order paper samples to see your envelope or paper selection in real life. Another solution is to select paint swatches at a major hardware store and tell us which colors you like. Or mail us fabric swatches. We can color match on our end to the best of our ability.

Question 10

Can I add backside printing to my stationery?

Accepted Answer

Backside printing is available for most items if needed, for an additional fee. If you’re considering back side printing, let us know when you fill out your stationery questionnaire.

Question 11

Will I receive hard copy proofs?

Accepted Answer

No. Your order includes electronic proofs that will be emailed for your review, through our online client portal system. Hard copy proofs are not available, but we do the best we can to give you a digital vision of what the final product will look like. The cost of setting up for printing a small batch is very cost prohibitive.

Question 12

Can I order samples?

Accepted Answer

If you want to see paper & envelope colors, print styles, and embellishment samples in person, or need help envisioning what finished suites look and feel like, we can set up a zoom call, to lay everything out, and help you visualize the final product. If you’d prefer samples in hand, we are happy to mail swatches and envelope samples. Those samples are $25, and include the paper samples you're interested in, (4) envelopes of your choice, and any embellishment samples you're interested in. The cost of samples is separate from your final stationery payment.

Question 13

Can I change fonts?

Accepted Answer

With our semi-custom collection, all fonts have been carefully chosen based on the overall design vibe of the suite. That being said, we understand that sometimes the letters in your specific name doesn’t look as great as our samples (The letter Z - I'm looking at YOU!).  Often times, there are alternatives for each letter in our fonts which we're happy to share with you. If you're still unsatisfied with the font update, we can explore alternative font options for a one time customization fee of $150. You may select any fonts featured in our semi-custom collection. Fully custom suites can feature any style of fonts - we’ll work with you to find the perfect choice.

Question 14

Can I switch designs during proofing?

Accepted Answer

You may switch designs during the proofing process, but each design switch will use one full round of proofs.

Question 15

Can I have more than one version of an item?

Accepted Answer

If you need more than one version of an invite card, enclosure, etc. (maybe some guests are invited to some events, and not others), we are able to split your order for an additional fee. The fee varies depending on the item and printing style. Please contact us for more information.

Question 16

Can I order in a foreign language?

Accepted Answer

We can design in foreign languages, but please contact us prior to ordering. We are only fluent in English, so editing and punctuation will be solely your responsibility. Additional fees may apply depending on the extent of the language used and the type of alphabet (roman versus non-roman).  Note that some fonts are not available in all languages.

Question 17

How long does it take to create stationery?

Accepted Answer

This depends on the items in your order, and how quickly you're able to respond with feedback on our artwork.

Expect Custom art to take 6+ months from beginning of the process to having the invitations in the mail. 
Expect Semi-Custom Art to take anywhere from 4-6 months from the beginning of the process to having your invitations in hand for assembly + mailing (depending on the printing style you select).
Custom artwork (like paintings) can take up to 2 weeks to create, digitize, and edit, and printing styles vary widely in production times. 
To make certain that your products take no longer than necessary, please be prompt and approve the proof as quickly as possible. 
If you need your order sooner, rush printing and shipping options are available, but rush designing is not. The quickest way to get invitations in hand is to select a semi-custom option.

Question 18

Can I use my own wording?

Accepted Answer

All semi-custom designs are personalized with a host line, names, dates, and locations in any of our color options. Just select the wording you would like when filling out the questionnaire. Fully custom invitation suites can be customized with any wording.

Question 19

What if the proofs don’t exactly reflect my vision?

Accepted Answer

That happens sometimes! We want you to end up with a product you're happy with, so this is why we have proofs. If you receive your proof and you are unsatisfied, simply email us back with your concerns and you will work one on one with the designer until it is perfect.  We do reserve the right to charge for excessive rounds of edits (beyond a rough draft, and 2 proofs), so we ask that you have a strong idea of what you're looking for when you contact us. We work hard to make that vision happen, but are not responsible if your own vision changes along the way, or if you’re struggling to explain what you’re looking for.

Question 20

Can I purchase printable files?

Accepted Answer

No, we only sell finished stationery and do not sell digital versions of our designs.

WINTER
PAPER CO.

Frequently Asked Questions